Furniture Experience Specialist

2 days ago


Columbus, Ohio, United States American Signature Furniture Full time
About American Signature Furniture

We strive to create an exceptional shopping experience for our customers. As a Customer Care Representative, you will be responsible for answering inquiries, resolving problems, and selling additional services.



Job Description

In this role, you will:

  • Collect and analyze customer data to provide accurate information.
  • Research and resolve customer complaints efficiently.
  • Communicate effectively with customers via phone, email, or chat.
  • Sell additional products or services to customers.
  • Maintain accurate records of customer interactions.
  • Ensure seamless operation of call center equipment.


Requirements and Qualifications

To excel in this role, you must possess:

  • Patient and empathetic demeanor.
  • Professional communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Flexibility to adapt to changing circumstances.


Benefits Package
  • A competitive salary range: $45,000 - $60,000 per year.
  • Medical, dental, and vision insurance.
  • 401K plan with company match.
  • Opportunities for career advancement.
  • Employee discounts at affiliated brands.


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