Operation Care Associate

3 days ago


Mt Pleasant, South Carolina, United States Johnson & Johnson Full time
About Us
Johnson & Johnson is a multinational healthcare company committed to improving human health worldwide. We operate in three business segments: pharmaceuticals, medical devices, and consumer products. Our mission is to create value-based innovations that address the unmet needs of our customers and patients.

About This Job
   We are seeking an Operation Care Associate to join our team at Johnson & Johnson. In this role, you will be responsible for providing exceptional customer service and support to our customers. Your primary responsibilities will include answering and handling phone calls, responding to customer emails, and resolving customer complaints.

Key Responsibilities
   * Answer and handle phone calls from customers
   * Respond to customer emails and resolve issues
   * Resolve customer complaints and escalate complex issues to senior support specialists
   * Collaborate with other teams to resolve customer issues

Requirements
   * Excellent communication and interpersonal skills
   * Ability to work in a fast-paced environment with multiple priorities
   * Strong problem-solving and analytical skills
   * Ability to learn and adapt to new technologies and systems

Estimated Salary Range: $55,000 - $80,000 per year

Benefits
   As a valued member of our team, you will enjoy a range of benefits including health insurance, retirement savings plan, and paid time off.

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