Physical Damage Specialist
2 days ago
We are seeking a skilled Physical Damage Specialist to join our team at USAA. As a key member of our team, you will be responsible for building relationships with third-party vendors, providing oversight, and ensuring the accuracy and quality of their work product.
This is a hybrid role that requires an individual to be in the office 3 days per week. The position will be based in Phoenix, AZ, and relocation assistance is not available.
Key Responsibilities- On-board, maintain partnerships, and coach vendors to performance of contractual and operational goals.
- Evaluate vendor work product to ensure quality, accuracy, and adherence to contract terms.
- Collaborate with 3PRM on vendor footprint to balance member needs and operational resources.
- Resolve complaints and payment discrepancies within the vendor MOI.
- Provide direction on borderline Total Loss situations.
- Make decisions and provide insight on physical damage losses within authority granted.
- Acquire and apply advanced knowledge of P&C insurance industry products, services, contracts, and internal processes.
- Support workload surges and Catastrophe Operations as needed.
- Assist with handling output/throughput and USAA adherence guidelines affiliated with Auto Physical Damage processes.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
- High School Diploma or General Equivalency Diploma.
- 4 years auto physical damage estimating experience.
- Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
- Capability to prioritize, problem solve, and effectively communicate next steps and path to resolution.
- Strong oral and written communication skills.
USAA offers a competitive salary range of $67,220 - $121,000, based on experience and market data. Employees may be eligible for pay incentives based on overall corporate and individual performance. We also offer best-in-class benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, and various wellness programs.
USAA is an Equal Opportunity Employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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