Veterinary Care Associate

5 days ago


Irvine, California, United States BluePearl Full time

**About Us**

We are BluePearl Pet Hospital, a leading provider of veterinary care. Our mission is to deliver exceptional patient care and outstanding customer service.

As a Client Service Coordinator, you will play a vital role in ensuring the success of our hospital. Your primary responsibility will be to provide a warm and welcoming experience for every client who walks through our doors.

We offer a competitive salary range of $19-$27 per hour, depending on experience. Our shifts are available Thursday - Sunday, 1:30 PM - 11:30 PM.

**Job Description**

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong desire to work in a fast-paced environment.

Your key responsibilities will include:

  • Greeting clients and making friendly eye contact upon entry
  • Offering a friendly smile, strong eye contact, and approachable demeanor at all times
  • Listening attentively to clients' concerns and responding compassionately
  • Assessing clients' needs and determining whether an emergency arrival is stat or standard
  • Responding to non-patient calls and visitors, connecting them with the appropriate team member
  • Confirming appointments in advance, providing accurate information about preparing pets for their visit
  • Offering emotional support and resource materials to grieving clients in a compassionate and discreet manner
  • Serving as a liaison between clients and service agencies during pet remains handling


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