Diagnostic Service Specialist
2 weeks ago
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.
Our 114,000 colleagues serve people in more than 160 countries. We're always looking towards the future, anticipating changes in medical science and technology.
Our Diagnostic SolutionsOur diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems are often the first step in patient care decision making for hundreds of health conditions, from heart attacks to blood disorders to infectious diseases and cancers.
What You'll Work OnAs a Field Service Engineer in our Diagnostic Division, you'll be responsible for providing on-site support to our customers, supporting field personnel, and district business objectives and goals. You'll provide direction and mentoring to other Field Service Representatives, troubleshoot and resolve complaints reported by customers on a minimum of eight increasingly complex instruments, and understand and follow Quality System procedures.
You'll also be responsible for maintaining a safe work environment, following laboratory safety guidelines, and scheduling and completing routine preventive maintenance, installations, and other updates provided by Abbott.
Requirements- Bachelor's degree or equivalent relevant experience required
- Proficiency in local language required
- Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred
- Practical experience of interfacing with customers preferred
Trouble shooting/problem solving, ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills, and strongly demonstrated interpersonal skills.
LanguageBasic English skills are preferred (written and oral).
BenefitsParticipants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives.
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