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Sales and Service Leader, University Village
1 month ago
As a Sales and Service Leader at Sephora, you will be responsible for implementing sales and service experiences that meet the company's standards. You will support and coach team members in selling, service, and operations, and execute our client service model and sales strategies to drive customer engagement. Additionally, you will ensure compliance with store standards and maintain a professional environment.
Key Responsibilities
- Implementing Sales and Service Experiences: Develop and implement sales and service experiences that meet Sephora's standards.
- Support and Coach Team: Provide guidance and support to team members in selling, service, and operations.
- Executing Client Service and Sales: Execute our client service model and sales strategies to drive customer engagement.
- Ensuring Compliance with Sephora Standards: Ensure compliance with store standards and maintain a professional environment.
- Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, and monitor key performance indicators (KPIs) to ensure success.
- Prior leadership experience in retail sales or services.
- Passion for client service and teamwork.
- Strong communication skills and ability to multitask.
- Resilience and adaptability to changing store priorities.
- Flexible availability to work during peak retail hours.
- Consistent and reliable attendance.
- Ability to lift and carry up to 50 pounds.
Sephora is an equal opportunity employer and values a diverse and inclusive workplace. We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored. We offer comprehensive healthcare and wellbeing benefits based on eligibility, and a competitive hourly rate of $33.41. We also offer a Flex (on demand) position for employees who can work anywhere from 0-19 hours a week. Sephora is committed to providing reasonable accommodation in our recruiting processes to applicants with disabilities or other medical conditions.
