Customer Service Representative
6 days ago
About HEICO:
We are a leading aerospace company providing high-quality maintenance and repair services for aviation equipment. Our team is dedicated to delivering exceptional customer experiences, ensuring the safe operation of aircraft and meeting the highest standards of quality and reliability.
Job Description:
This role involves responsible and accountable repair customer maintenance/support for contracted and non-contracted customers. The ideal candidate will have 1-3 years of related experience in the aviation industry, with strong communication skills, teamwork abilities, and self-motivation. The successful candidate will prioritize and plan work activities, use time efficiently, and multitask while maintaining excellent interpersonal relationships.
Key Responsibilities:
* Respond to customer support requirements/requests via phone or email
* Communicate and expedite AOGs/critical orders
* Track lead times and account requirements
* Administer unit receipts/shipments and quote administration
Education and Experience:
* High School Certification
* 1-3 years of related experience and/or training; or equivalent combination of education and experience required
Language Skills:
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
* Ability to write reports, business correspondence, and procedure manuals
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Mathematical Skills:
* Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
* Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Salary: $60,000 - $80,000 per annum based on experience
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