Customer Service Representative
7 days ago
At Shaner Hotels, we're committed to delivering exceptional guest experiences across our portfolio of over 65 properties. We're seeking a highly skilled Customer Service Representative to join our team at the Hampton Inn & Suites Miami-South / Homestead.
About the Role
We're looking for an individual who embodies our values of hospitality, professionalism, and dedication to customer satisfaction. As a Customer Service Representative, you'll be responsible for ensuring seamless check-in and check-out processes, handling guest complaints with empathy and efficiency, and providing personalized services to enhance the overall guest experience.
Key Responsibilities
- Manage front desk operations, including check-in/check-out, room assignments, and key card issuance/recovery
- Resolve guest complaints in a timely and professional manner, ensuring guest satisfaction and loyalty
- Process payments, handle cash transactions, and maintain accurate records
- Provide detailed information about hotel amenities, services, and local attractions to guests
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations
- Perform other duties as assigned by management
Requirements
- High school diploma or equivalent required; one year of customer service experience preferred
- Excellent communication and problem-solving skills, with ability to work effectively in a fast-paced environment
- Ability to work a flexible schedule, including weekends, holidays, and varied shifts
- Basic computer skills and knowledge of hospitality software applications
- Bilingual English/Spanish a plus
Benefits
We offer a competitive salary range of $40,000 - $55,000 per year, depending on experience, plus opportunities for career growth and development within our company. If you're passionate about delivering exceptional guest experiences and are looking for a challenging and rewarding role, we encourage you to apply.
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