IT Program Manager
2 days ago
We are seeking a highly motivated IT Program Manager to lead the implementation of Field Service Management (FSM) and Enterprise Asset Management (EAM) solutions at In-N-Out Burger. The successful candidate will be responsible for managing all aspects of our implementation and transformation program, ensuring alignment with overall business objectives and IT strategies.
Key Responsibilities- Develop and maintain a comprehensive field service program strategy, including roadmap planning, requirement gathering, and solution design.
- Lead cross-functional teams in the implementation and integration of FSM and EAM platforms, overseeing system configurations, customizations, and third-party integrations.
- Manage the program budget, timelines, and resources, ensuring efficient allocation and maximizing ROI.
- Collaborate with stakeholders to identify business needs and translate them into technical requirements.
- Facilitate change management and user adoption strategies, including training and support for end-users.
- Monitor and report on program performance, including KPIs and success metrics, to stakeholders and senior management.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- 10 years of experience with FSM or EAM implementation (Maximo, ServiceNow, Oracle EAM) or similar role, with a track record of successful implementations.
- ServiceNow, Maximo, or Oracle certifications preferred.
- Strong understanding of Field Service Platform capabilities, modules, and best practices.
- Hands-on experience managing and configuring FSM and EAM platforms like ServiceNow, Maximo, or Oracle.
- Excellent project management skills, including experience with Agile and Waterfall methodologies. CAPM or PMP is strongly preferred.
- Strong leadership and team management abilities, with the capacity to motivate and guide cross-functional teams.
- Exceptional communication and stakeholder management skills, with the ability to translate technical concepts into business terms.
- Understanding of enterprise business systems and integrated solution design including best practices for sustainable design and operations.
- Analytical and problem-solving skills, with a focus on delivering efficient and effective solutions.
In-N-Out Burger was founded in 1948 by Harry and Esther Snyder in Baldwin Park, California, and remains privately owned and operated. We have built a reputation for fresh, made-to-order foods prepared and served by friendly, well-trained Associates. In-N-Out Burger offers a competitive salary and comprehensive benefit package. We are an Equal Opportunity Employer by choice.
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