Full Time Floor Supervisor
4 weeks ago
Design Your Future at PVH
As a key member of our store management team, the Floor Supervisor plays a vital role in creating an exceptional customer experience. This individual is responsible for leading the effort to exceed customer expectations, providing exceptional service, and showcasing a passion for our brand.
Responsibilities
Customer Experience
- Lead the effort to greet and offer assistance to every customer, providing real-time coaching to associates.
- Execute replenishment to ensure sales floor inventory levels align with brand standards, collaborating with management on remerchandising decisions.
- Encourage and assist associates in maintaining an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
- Prioritize delivering an exceptional customer experience throughout the store, always placing the customer first, and asking for feedback to convey business opportunities to the Store Manager.
- Resolve customer concerns quickly while exceeding expectations.
Commitment to Efficiency
- Lead the execution of shipment processing, replenishment, pricing, and visual/marketing directives in alignment with brand standards, achieving or exceeding UPH processing standards.
- Assist in leading merchandising execution, filling in based on sell-through, and collaborating with management on new arrival merchandising decisions.
- Enforce all company tools, policies, and procedures, assisting with loss prevention training and coaching associates to maintain awareness and report concerns.
- Assist with effective scheduling to support payroll strategies and budgets.
Associate Morale
- Motivate and inspire associates to achieve sales goals and uphold brand standards, contributing to the recruiting and onboarding of talent to ensure a best-in-class team.
- Demonstrate a sense of pride, commitment, and passion for the brand and our customers, treating customers and store team professionally, courteously, and respectfully.
- Celebrate and embrace individuality, inclusion, and partnership, building relationships and seeking out feedback for continuous self-development.
- Embrace innovation, change, and company initiatives, working collaboratively to accomplish brand goals and objectives.
Qualifications
- Minimum of 2 years of retail experience required.
- High school graduate/equivalent preferred.
- Flexible schedule required, including nights, weekends, and overnight shifts, with some travel possible.
- Excellent communication and time management skills.
- Ability to walk, stand, bend, reach, and squat for prolonged periods, and carry up to 20 pounds.
PVH offers a competitive total rewards package, including diverse and robust health and insurance benefits, an above-market 401(k) contribution, and career growth opportunities. We are an equal opportunity employer and consider all applicants for employment based on individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status, or any other characteristic protected under federal, state, or local law.
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