Technical Expert Coordinator

3 weeks ago


West Valley City, Utah, United States Verizon Full time

Job Summary

We are seeking a highly skilled Technical Expert Coordinator to join our team at Verizon. As a Technical Expert Coordinator, you will be responsible for providing advanced technical support to our business customers, troubleshooting complex issues, and delivering exceptional customer experiences.

Key Responsibilities

  • Perform advanced troubleshooting for hardware and software, diagnosing network and application issues.
  • Provide detailed information on how to set up and configure complex data and voice products.
  • Provide high-level resolution support to multiple business customer types, adapting to their varying needs and requirements.
  • Maintain an in-depth level of knowledge of products, network, and ability to position them as strategic solutions.
  • Drive trouble ticket accuracy through deductive reasoning and tool utilization.
  • Provide advanced technical support information to sales and support groups across all channels.
  • Create and accept change and innovation in your area of the business to create greater value for customers, shareholders, and peers.

Requirements

  • Bachelor's degree or one or more years of work experience.
  • One or more years of customer service and/or sales experience.
  • Willingness to work a flexible schedule, including evenings and weekends.

Preferred Qualifications

  • One or more years of technical support experience.
  • Experience with facilitation and communication across all levels of the organization.
  • Experience resolving customer issues, billing, and/or handling product Q&A.
  • Network Certifications: A+ Certification, Network+ Certification, etc.
  • Experience with setting up or configuring complex data and voice products (Enterprise Messaging platforms and Private Networks).
  • Experience in troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration.
  • Experience in Leadership.

About Verizon

We are proud to be an equal opportunity employer and celebrate our employees' differences. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.


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