IT Infrastructure Support Specialist

2 weeks ago


Coronado, California, United States TEKsystems Full time

At TEKsystems, we are seeking an experienced IT Infrastructure Support Specialist to join our team.

Job Summary:

The successful candidate will be responsible for maintaining, analyzing, troubleshooting, and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. They will assist employees via remote access, phone, or in person, and may also mentor or train other Desktop Support teammates.

Key Responsibilities:

  • Install, configure, and maintain desktop and laptop PCs, mobile devices, and peripherals such as printers
  • Install and configure application and operating system software and upgrades
  • Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution
  • Multiple device configuration including personal device support and configuration
  • Remove old equipment and perform data migration to new machines
  • Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs
  • Analyze user needs for business applications, research alternatives, propose solutions, coordinate hardware and software system installation, and ensure specifications are met
  • Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base
  • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
  • Analyze and make recommendations for hardware and software standardization

Requirements:

  • Associate Degree or equivalent from two-year college or technical school; substantial related experience will be considered in lieu of formal education
  • IAT Level II certification (DoDD 8570.01-M)
  • At least five years of previous experience working as a PC Technician

Preferred Qualifications:

  • CCNA Security certification
  • CySA+ certification
  • GICSP certification
  • GSEC certification
  • Security+ CE certification
  • SSCP certification

Salary:

$85,000 - $110,000 per year, depending on experience.



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