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House of Blues VIP Ambassador

2 months ago

Dallas, Texas, United States Live Nation Entertainment Full time

About Us

Live Nation Entertainment is a leading global entertainment company that specializes in live music and event production. Our company is comprised of several market leaders, including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We are committed to delivering exceptional experiences to our fans and clients.

Job Summary

We are seeking a highly skilled and experienced VIP Host to join our team at the House of Blues in Dallas, TX. As a VIP Host, you will be responsible for providing exceptional customer service to our VIP clients, ensuring that they have a memorable and enjoyable experience at our events.

Key Responsibilities

  • Sell VIP upgrades, premium seats, and priority entry to general admission concert patrons on nights of shows.
  • Handle the sale from pitch to payment processing and experience fulfillment.
  • Check in, escort, and assist VIP clientele throughout their venue visit, ensuring all clients have a VIP experience.
  • Anticipate VIP client needs to ensure guest satisfaction.
  • Give proper recognition to Foundation Members, Live Nation Executives, and VIP clients to instill appreciation for their membership and patronage.
  • Build strong relationships with Foundation Room members and VIP clients.
  • Utilize and develop CRM programs for House of Blues VIP clientele.
  • Coordinate operations on nights of shows with Ops Directors, servers, and security to ensure premium experiences are delivered.
  • Execute nightly VIP setup, including check-in, VIP seating areas, VIP table top personalization, and VIP area signage as needed.
  • Maintain articulate vocabulary and adapt to socialize with current audience.
  • Maintain exemplary and professional grooming standards.
  • Occasionally work special events scheduled throughout the venue.

Requirements

  • High school diploma or equivalent.
  • Working knowledge of high-end restaurant operations and/or VIP night club operations and high-end guest relations.
  • Problem-solving skills.
  • Experience in selling to high-end, VIP clients.
  • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
  • Ability to diffuse possibly volatile situations with tact and diplomacy.
  • Must have a flexible schedule.

Physical Demands/Working Environment

  • Working environment is fast-paced, often loud and stressful.
  • Position requires extended periods of prolonged standing and working on your feet.
  • Must be able to lift or move up to 25 lbs using proper lifting techniques.

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Equal Employment Opportunity Statement

We strongly support equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state, or local law, rule, ordinance, or regulation.