Firestone Service Specialist

3 days ago


Barboursville, West Virginia, United States Firestone Full time

As a Firestone Service Specialist, you will be responsible for providing exceptional customer service and sales experience. With a focus on thorough assessments and recommendations, you will effectively communicate with customers to ensure their needs are met.

About the Role

This is a dynamic role that requires a strong understanding of tire services, including repair, installation, mounting, rotations, and balancing. You will work closely with customers to identify their needs and provide tailored solutions.

Key Responsibilities
  • Thoroughly assess customer needs through direct interactions in-person or over the phone
  • Recommend appropriate products and/or services to meet customer needs
  • Effectively communicate sales and promotions to customers
  • Resolve customer complaints in a timely and suitable manner
  • Follow up with customers to ensure satisfaction with products/services
Requirements

To succeed in this role, you should have excellent communication and interpersonal skills, as well as a strong knowledge of tire services. A competitive salary of $45,000 - $60,000 per year is offered based on experience and qualifications.



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