Customer Experience Specialist
4 days ago
AlienVault is seeking a Customer Experience Specialist to join our team. About the Role:
The Premier Service Consultant - Hybrid Role assists customers with questions and concerns on all products and services offered by AlienVault through research and resolution using various tools and systems. Handles telephone and virtual customer contacts while working in center 3-4 days weekly and remotely from home 1-2 days weekly.
Responsibilities:
- Handles less routine & repetitive matters and more complex troubleshooting scenarios.
- Identifies, tracks & trends issues to assist in root cause elimination.
- Proactively engages T3 support (network and IT) to address & resolve issues.
- Engages third party vendors and suppliers as needed to address service faults & provide customer resolution.
Requirements:
- At least one year customer service experience
- Call Center experience
- Advanced typing/keyboarding skills
- Ability to sit or stand for long durations (e.g., 8 hours)
Benefits:
- Competitive salary: $19.61 hourly
- Paid-training that you'll complete from home as well as resources to encourage your career growth
- A competitive compensation package
- 50% employee discount on eligible AT&T wireless plans, AT&T Internet, AT&T phone & AT&T wireless home phone
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