Airport Operations Manager
1 month ago
Trego / Dugan Aviation of Grand Island Inc. is seeking a highly skilled and experienced Airport Operations Manager to lead our team at the Reno-Tahoe International Airport (RNO).
The successful candidate will be responsible for ensuring compliance with all aspects of the company and Federal policies within the day-to-day operation of the station. This includes communicating effectively with internal and external departments, developing and implementing plans to achieve goals and objectives, and evaluating and managing employee performance.
Key Responsibilities:
- Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments.
- Ensure compliance with all Federal directives and security requirements, including auditing to ensure quality assurance.
- Control station expenses and maintain an effective cost control program.
- Establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy and fire departments.
- Coordinate airline vendor functions and act as liaison for local contracts providing service to airlines.
- Evaluate performance and implement measures to review service provided to airlines.
- Ensure compliance of all station manuals and monitor for current revisions and availability.
- Ensure compliance of customer service, baggage handling, and departure dependability.
- Establish effective and cost-efficient work schedules for all station employees.
- Participate in establishing interview, hiring, and workforce requirements.
- Coordinate training and ensure training requirements are met for all employees.
- Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.
- Establish employee recognition programs for station achievements.
- Work to establish contract revenue and pursue opportunities to ensure station profitability.
- Perform all functions of a Station Agent.
- Other duties as assigned by Regional Manager.
Requirements:
- Three years of supervisory/management experience in the airline industry.
- Must receive initial/advanced CSA/GOA Services training required by the airline.
- High School Diploma or Equivalent, College preferred.
- Thorough working knowledge of the types of aircraft used at the station.
- Thorough working knowledge of current FAA/TSA security directives and procedures affecting CSA/GOA Services.
- Valid Driver's License.
- Complaint Resolution Official (CRO) certificate when required by individual airlines companies.
- Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period.
- De-Icing/Anti-Icing certificate if required, Aircraft Pushback, security search, and Security Exit Door training.
Working Conditions:
The successful candidate must be able to work a variety of assigned shifts, including evenings and weekends, and must be able to pass a ten (10) year background check and pre-employment drug test.
Salary: Commensurate with experience.
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