Operations Manager Trainee

4 days ago

San Diego California, United States PDS Health Full time
About the Role

PDS Health is seeking a highly motivated and experienced Operations Manager Trainee to join our team. As an Operations Manager Trainee, you will have the opportunity to learn and develop the skills necessary to independently manage a financially viable PDS supported dental office.

Key Responsibilities
  • Model Company Culture: Embody the values and standards of PDS Health, creating an environment that promotes our culture and values daily.
  • Team Management: Assess, hire, and retain the right team members through comprehensive training, supervision, counseling, and coaching.
  • Issue Resolution: Analyze facts and circumstances to develop timely, effective, and logical solutions to staff and patient issues.
  • Operational Execution: Consistently execute the PDS Operational Model to meet identified office imperatives in partnership with the Owner Dentist.
  • Revenue Growth: Drive year-over-year revenue and profit growth.
  • Expense Management: Manage expenses to achieve monthly goals and budget.
  • Cash Management: Show proficiency and adherence to cash management and accounting protocols.
  • Leadership Development: Develop and implement an office success plan, including staff development and office protocols to provide for efficient operations during manager absences.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Five or more years of related work experience in operational management.
  • Driver's License: Possess and maintain a valid driver's license and automobile insurance.
  • Travel: Timely travel to multiple offices per day, in some cases several times per day, and have reliable means of transportation.
Preferred Qualifications
  • Education: Associate degree or Bachelor's degree.
  • Experience: Five or more years of experience leading a team, mentoring, and coaching subordinates.
Skills and Abilities
  • Results-Oriented: Energetic self-starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results.
  • Effective Team Builder: Character/Integrity, communicates openly, willingness to confront, motivator/inspirer, educator/trainer, promotes learning, effective assessor of talent, consistent.
  • Patient Advocate: Flexible and adaptive, empathetic, passionate, ethical.
  • Process Focused Operator: Data-driven decision-maker, detailed, organized and structured, comprehensive knowledge of all operational processes, computer proficient.
  • Financial Acumen: Understands profit drivers, utilizes metrics to manage, builds the financial understanding of staff and clinicians, understands local market drivers and competition.
  • Influencer: Active listener/observer of behavior, builds trust with those requiring coaching, creates a win/win need for change, tailors coaching style to the individual's needs, recognizes and celebrates improvement to sustain change.
Work Environment

The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job.

This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances.

The noise level in the work environment is usually low to moderate. There is occasional exposure to irate team members, vendors, or patients.

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