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Healthcare Administrative Specialist
2 months ago
Position Overview
The Healthcare Administrative Specialist plays a crucial role in providing comprehensive clerical and administrative support to enhance the efficiency of the physician's practice. Responsibilities include managing patient records, ensuring optimal office and medical supply levels, and facilitating smooth traffic flow within the practice. This position involves processing forms, accurately transcribing insurance details and medical records into the computer system, and verifying the accuracy of reports and patient files. The specialist will also engage with customers, explain policies and procedures, and assess the nature of incoming phone calls, triaging as necessary. While primarily functioning as an Administrative Support Associate, the role may also involve assisting as a Medical Assistant when required.
Administrative and Operational Duties
- Execute various receptionist tasks and provide clerical support to ensure effective operations.
- Communicate with external services and other practices as directed, adhering to established policies.
- Guarantee that all medical records and reports are filed within a 48-hour timeframe following physician review and authorization.
- Proficiently operate office equipment such as fax machines, copiers, and credit card scanners.
- Collaborate with the Office Manager and staff on various projects and requests.
- Manage incoming calls with a commitment to policy compliance.
- Maintain a tidy and organized reception area and workspace.
Patient Appointment Management
- Ensure all visitors and patients are promptly acknowledged and greeted upon arrival.
- Answer incoming phone calls within three rings.
- Accurately register and update patient information in the computer system.
- Conduct daily insurance card and photo ID scanning with precision.
- Verify and enter insurance information into the practice management software at each patient encounter.
- Confirm all appointments two days in advance.
- Print and submit appointment schedules for each provider weekly.
Patient Care Support
- Conduct call-backs to patients as directed.
- Retrieve medical records for upcoming appointments.
- Schedule follow-up appointments and tests as instructed by healthcare providers.
- Review medical records for completeness prior to filing.
- Preference for candidates who are Registered or Certified Medical Assistants, with the ability to perform both Medical Office Assistant and Medical Assistant duties as needed.
Financial Transactions and Compliance
- Open and close daily batches, creating a Financial Report Journal with accuracy.
- Collect co-pays, self-pay, and past due balances at the time of service.
- Ensure accurate posting and closing of daily batches.
- Submit balanced journals and cash to the Office Manager at the end of each workday.
Dependability and Professionalism
- Complete all assigned tasks within the required timeframe.
- Adhere to continuity of care policies and procedures.
- Communicate any issues or opportunities for improvement to the Office Manager.
- Take initiative to ensure all office duties are fulfilled daily.
- Maintain a professional appearance in accordance with dress code standards.
- Willingness to assist at other locations as needed.
Qualifications
Educational Requirements:
High School Diploma with a minimum of two years of clerical or clinical experience. Experience as a Medical Office Assistant with Medical Assistant capabilities is preferred.
Skills and Competencies:
Exceptional customer service, telephone etiquette, organizational, and interpersonal skills are essential. A working knowledge of medical terminology, coding, and insurance processes is preferred, along with proficiency in typing and data entry.
Physical and Cognitive Requirements:
This role requires extended periods of sitting, occasional bending, reaching, and lifting up to twenty pounds. Prolonged use of computers is necessary, and vision and hearing must be corrected to normal levels. Strong clerical skills, effective communication abilities, and good organizational skills are vital for success in this position.
Work Environment:
The position involves regular interaction with patients and a high volume of telephone communication. Extensive use of office equipment and computers is expected.
Benefits Overview:
Bristol Health is committed to providing a comprehensive benefits package to support the well-being of its employees. This includes health and wellness programs, income protection, financial planning options, and generous time-off policies.
