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IT Services Specialist
2 months ago
At The US Oncology Network, we strive to deliver exceptional cancer care to our patients. Our network of independent practices is dedicated to providing innovative treatments and cutting-edge technologies to ensure the best possible outcomes. As a Regional IT Support Specialist, you will play a critical role in maintaining the efficiency and effectiveness of our client-server system, ensuring seamless support for our users across multiple sites.
Responsibilities:
- Maintain all on-site computer equipment, including personal computers, peripherals, servers, wireless equipment, and printers.
- Provide technical assistance and training to system users, ensuring they have the necessary skills to effectively utilize our systems.
- Participate in needs assessments, product evaluations, security administration, implementation planning, conversion planning and verification, testing, troubleshooting, and training.
- Support and adhere to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.
- Coordinate with corporate implementations on providing local technical assistance for office moves, new site implementations, and office expansions.
- Perform local help desk functions, including answering general questions, remote troubleshooting, coordinating with the corporate help desk on issues, and logging or reporting problems.
- Some incumbents may maintain documentation on warranty, configuration, and other records for local computer equipment.
- Coordinate with telephone equipment providers and/or carriers, expediting phone system repairs and/or updates in coordination with corporate telecommunication teams.
- Keep management informed of project status and issues through routine written reports.
- Respect work areas at site locations, ensuring they are clean and free of debris when work is complete.
- Complete tasks, including testing workstations to ensure processes are functioning properly and to the satisfaction of the customer.
- Perform other duties as requested or assigned.
Qualifications:
MINIMUM QUALIFICATIONS:
Associates degree in Information Systems, business, or a related technical field is required. A+, Network+, or other hardware certifications are preferred. A minimum of three years of experience in support of Windows-based systems and other business applications, preferably in a healthcare environment, is required. Experience in support of enterprise resource planning systems, standard desktop applications (MS Office, McAfee Antivirus, internet browsers, email), associated hardware platforms and peripherals, remote troubleshooting, and mobile computing is also preferred.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion, particularly manual and finger dexterity, and eye-hand coordination. Adequate finger dexterity and feeling to perform keyboarding and substantial repetitive motions involving the wrists, hands, and/or fingers. Requires corrected vision and hearing to normal range. Must be able to view computer screens and printed material accurately. Occasionally lifts and carries items weighing up to 50 lbs.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of an office setting and requires frequent interaction with staff and outside vendors. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology clinic environment.
