Level III IT Specialist
4 weeks ago
We are seeking a highly skilled and experienced IT Technician III to join our team at TeamLogic IT, Henderson, NV. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our IT systems.
Key Responsibilities- Provide timely and effective resolution of end-user issues via telephone, web portal, and email.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate.
- Install and configure hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establish good relationships with all departments and colleagues.
- Ensure company safety and security standards are met.
- Some network and server solution design and architecture.
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
- Experience with Microsoft Azure or equivalent a plus.
- Experience writing proposals for technical solutions to fulfill business needs.
- Strong understanding of technology and business productivity systems.
- Active Directory knowledge and experience.
- Excellent customer service skills.
- Ability to work under moderate supervision.
- Ability to thrive in a growing environment.
- Valid driver's license and personal transportation for customer site visits.
- Experience with UTM firewalls.
- NinjaOne RMM and Autotask PSA experience.
- Sales Engineering experience.
- CompTIA Net+ and/or CompTIA Security+ certifications.
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