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Program Management Specialist

2 months ago

Melville, New York, United States KWI Full time

Program Management Specialist

About the Role

As a vital member of the Product & Program Management team, the Program Management Specialist plays a crucial role in orchestrating the planning and execution of KWI's product solutions. Collaborating closely with engineering teams, this position guides projects from initial concept through to successful launch. The ideal candidate possesses a fervor for developing high-quality software that is thoughtfully designed and expertly constructed. A robust technical foundation is essential, enabling the individual to unite teams of engineers and product managers in the pursuit of exceptional product development.

About KWI

KWI is a dynamic organization with an ambitious vision: to become the leading provider of cloud technology solutions tailored for retailers. We deliver a comprehensive, integrated commerce solution from a singular database, specifically crafted to empower specialty retailers in expanding their businesses. Our esteemed clientele includes globally recognized brands such as Pandora, David Yurman, and Tom Ford.

Our platform seamlessly integrates Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into a unified cloud-based system. We are driven by our core values and mission, believing that through strategic leadership in our operations and workforce, we can continue to foster product innovation and service excellence.

Core Competencies of the Program Management Specialist

  • Fostering partnerships and collaborating effectively with others to achieve common goals.
  • Functioning efficiently in uncertain situations where the path forward may not be clear.
  • Taking full accountability for decisions, actions, and outcomes.

Your Impact

  • Oversee the software development lifecycle from the ideation of new features to customer deployment.
  • Comprehend the execution of all elements of the SDLC, from product design to deployment and customer support.
  • Provide informed recommendations to cross-functional team members by engaging in daily project activities.
  • Coordinate with external vendors and contractors.
  • Implement, assess, and report on various metrics related to team and product quality and performance.
  • Propose, advocate for, and execute process improvement initiatives.
  • Ensure timely delivery of the defined project scope.
  • Collaborate with KWI teams to guarantee that each product initiative is clearly defined and effectively constructed.
  • Hold team members accountable for their respective project responsibilities.
  • Build consensus and synchronize project timelines with product and engineering teams.
  • Manage interdependencies across various product releases.
  • Communicate project status updates and issues to stakeholders in a clear and timely manner.
  • Manage and report on product programs comprising multiple product releases.

Qualifications

  • A degree in Business, Information Technology, Computer Science, or a related field.
  • A minimum of 8 to 10 years of relevant experience as a Program Manager; experience as a Scrum Master is preferred.
  • Experience with SaaS offerings and managing third-party vendor relationships.
  • Familiarity with various SDLC methodologies and project management tools.
  • Ability to manage multiple projects across different phases simultaneously.
  • Capability to build trust and respect among technical peers.
  • Strong analytical skills.
  • Experience in implementing new software delivery processes within an organization.
  • A unique blend of technical expertise and business acumen.
  • A collaborative spirit, capable of coordinating projects for both technical and non-technical team members.
  • Experience in designing and automating scalable processes for enterprise-level organizations.

What We Offer

  • Comprehensive Medical, Dental, and Vision coverage.
  • Four weeks of Paid Time Off in the first year.
  • Flexible work arrangements.
  • Tuition Reimbursement.
  • Employee discounts at our building café.
  • 401(K) plan with a 50% company match (up to 6% of employee contributions).
  • Employee Referral Program.
  • One Volunteer Day each year.

Our Work Environment

We recognize the importance of flexibility for our teams, which is why we adopt a hybrid work schedule. Our in-office days are set, while remote work is encouraged on designated days.

We also prioritize collaboration, believing that in-person interactions enhance our team's productivity. Together, we enjoy monthly gatherings, weekly treats, and a well-stocked snack pantry, along with many delightful surprises throughout the year.

Our Commitment to Diversity

At KWI, we understand that fostering diversity and creating an inclusive workplace is essential to our success. We strive to cultivate an environment where every individual is treated equitably, regardless of their background. We are committed to equal opportunity employment, ensuring that all candidates are evaluated based on their qualifications and potential.

We maintain a bias-free environment where harassment is strictly prohibited, respecting cultural diversity and adhering to the laws of the regions in which we operate. We expect all our business partners, suppliers, clients, and team members to uphold these values.