Healthcare Operations Specialist
4 days ago
We are seeking a highly skilled and detail-oriented Healthcare Operations Specialist to join our team at 360care. As a key member of our operations team, you will play a crucial role in ensuring the smooth scheduling and coordination of medical appointments for our patients.
About the Role:
The Healthcare Operations Specialist will be responsible for creating and managing schedules for all clinical specialties, confirming patient visits, and reviewing schedules with facilities across multiple locations. This is a challenging yet rewarding role that requires strong organizational skills, attention to detail, and excellent communication abilities.
Responsibilities:
- Create and manage schedules for all clinical specialties
- Confirm patient visits and review schedules with facilities
- Maintain rotation of facilities and patient visits to ensure providers are scheduled appropriately
- Schedule multiple specialties at multiple locations with multiple providers
- Obtain physician orders to treat patients
- Stay current with EMR functionality and processes
- Work under time restraint and follow a multiple step process from start to finish
- Responsible for using electronic health record system
- Checking eligibility for every scheduled resident and submitting prior authorization when applicable
- Follow up with facilities and field staff through email and telephone communications
- Assist with daily operations
- Adhere to policy changes and improvements
- Demonstrate excellent customer service
- Must be able to work in a high-volume environment with multiple locations
- Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy
- Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times
- Reacts positively to change and performs other duties as assigned
Qualifications:
- Minimum High School Diploma required, college degree or experience preferred
- Front or back office medical experience required (optometry, podiatry, and/or audiology office experience a plus)
- Electronic Medical Records experience required
- Medical scheduling experience required
- Critical thinking/Solutions-based skills required for a time sensitive environment
- Strong time management skills
- Ability to multi-task and work within a fast-paced environment
- Strong attention to detail
- Must be deadline driven and have a sense of urgency
- Must have excellent communication skills both written and oral
- Proficiency with Microsoft Office Suite required
- Strong computer skills with Excel, Word, Outlook
Estimated Salary: $60,000 - $80,000 per year
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