Client Support Specialist

2 weeks ago


Wilson, North Carolina, United States B & J Plumbing Heating and Air Conditioning Inc. Full time
Job Overview

Position Summary

We are seeking a dedicated customer service representative for our plumbing, heating, and air conditioning company. The compensation ranges from $21,000 to $28,000 annually, depending on experience, along with comprehensive insurance coverage for medical, dental, vision, and disability.

Key Responsibilities

  • Manage both outbound and inbound calls efficiently using a multi-line phone system.
  • Communicate effectively with customers, demonstrating empathy and understanding in various situations.
  • Collaborate with team members to ensure a supportive work environment.
  • Engage in outbound cold calling as required.

Benefits Offered

  • Full coverage of insurance premiums for medical, dental, vision, and disability with reasonable co-pay and deductible options.
  • Company-provided mobile device.
  • Comprehensive training programs from both in-house and external resources.
  • Paid holidays and vacation time.
  • 401K plan available after one year of service.

Required Qualifications

  • Proficient computer and typing skills.
  • Excellent verbal communication abilities.
  • Ability to pass a criminal background check and drug screening (both pre-employment and random).
  • Strong customer service and phone handling skills.
  • Willingness to handle limited after-hours calls and occasional outbound calling.
  • Good mathematical, English, reading, writing, and communication skills.
  • Bilingual candidates are preferred.

About Our Company

B & J Plumbing Heating and Air Conditioning Inc. is committed to providing exceptional service to our customers while ensuring a positive work environment for our employees. With over 40 years of experience, we pride ourselves on our reputation for reliability and quality service in the HVAC and plumbing industry.

Our mission is to foster a workplace where employees can thrive, achieve their personal goals, and enjoy a fulfilling career. We believe in creating opportunities that allow our team members to lead comfortable lives, own homes, and plan for their futures.

Join us in our commitment to excellence and customer satisfaction.



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