Night Guest Laundry Attendant

3 weeks ago


Shelton, Connecticut, United States Extended Stay America Full time

Job Summary:

The Night Guest Laundry Attendant is responsible for providing exceptional guest service and ensuring the cleanliness and maintenance of the hotel. This role requires a strong commitment to providing a positive experience for our guests and associates.

Key Responsibilities:

  • Assist guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures.
  • Process all laundry in compliance with company standards, including treating for stains, washing, drying, and folding linens, terry, blankets, bedspreads, mattress pads, and shower curtains.
  • Process all dishware in compliance with company standards, including washing, drying, and packaging.
  • Stock all housekeeping carts, cart rooms, and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards.
  • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Set up and maintain the grab and go breakfast in accordance with company standards.
  • Periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards.

Requirements:

  • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to understand and communicate in English proficiently to interact with guests and associates.
  • Must be able to operate the property management system technology.
  • Ability to work through all shift reports and performing the audit function when necessary and assigned.
  • Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to complete routine reports and correspondence.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply good judgment at all times.
  • Ability to deal with problems, address, and solve guest-related issues.

Work Environment:

The associate frequently works in outside weather conditions (depending on hotel). The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles, and toxic or caustic chemicals, and risk of electrical shock. The work environment will typically be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography.


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