IT Support Specialist

2 weeks ago


Southfield, Michigan, United States Applied Innovation Full time
Job Opportunity

We are seeking a detail-oriented and self-motivated individual to join our team as a Tier 2 On-Site IT Technician. This role will involve assisting in the day-to-day operations of our Managed Network Services department, working closely with our service team manager and physically based in our Southfield, Michigan office.

Key Responsibilities:

  • Install and support customer IT environments, including user workstations, servers, and other infrastructure devices.
  • Troubleshoot, resolve, or escalate client technical issues as needed.
  • Update client documentation in our document retention system.
  • Recommend procedure modifications and improvements.
  • Provide guidance and support to Tier 1 On-Site IT Technicians.

Requirements:

  • Minimum 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field.
  • Three or more years' experience in an IT-related role.
  • Experience with Windows Servers, switches, cloud infrastructure, Hyper-V, and VMware.
  • System and Server administration experience.
  • One of the following certifications required: A+ Certification, NET+ Certification, Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), Server Plus, or other IT-related certification.

What We Offer:

  • Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.

About Us:

Applied Innovation is a company that values innovation and customer satisfaction. We are committed to providing our clients with the best possible service and support.



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