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Student Support Specialist

2 months ago

New York, New York, United States Columbia University Full time
Job Title: Student Support Specialist

Columbia University is seeking a highly skilled Student Support Specialist to join our team. As the primary face of support to online students, you will play a critical role in curating an exceptional online student experience throughout the entire student life cycle, from admission through graduation.

Responsibilities:
  • Online Delivery Support:
    • Guide newly admitted students through the enrollment process, providing essential information on academic policies, course registration, program expectations, and available resources.
    • Serve as the primary point of contact for students regarding academic, administrative, and technical support.
    • Address student inquiries promptly and accurately through email, phone, video conferencing, and other communication platforms.
  • Academic Tracking and Reporting:
    • Support graduating students by providing information on the graduation process, ensuring completion of all requirements, and preparing them for a smooth transition to alumni status.
    • Monitor and track student progress and engagement, identifying trends or issues that require attention.
  • Support Continuous Improvement:
    • Think critically about workflow and practice, identifying creative solutions for process improvements.
    • Work closely with faculty, instructional designers, and other staff members to ensure the student experience is cohesive, supportive, and aligned with the goals of the online engineering programs.
Requirements:
  • Bachelor's degree or its equivalent.
  • Minimum 2-3 years of demonstrated, related experience with e-learning tools, project management, and student/client-facing support.
  • Demonstrated evidence of professional experience working as a content developer, course designer, developmental editor, or student success advisor.
  • Excellent written communication skills and editing abilities.
  • Strong organizational and management abilities.
  • Ability to manage multiple projects, communicate effectively with stakeholders on a cross-functional team, and deliver results under prescribed deadlines.

Columbia University is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment.