Equipment Sales and Service Representative

6 days ago


Opelika, Alabama, United States Thompson Tractor Full time

Job Title: Equipment Sales and Service Representative

About Us: At Thompson Tractor, we are committed to providing exceptional customer service and support. Our team of dedicated professionals is passionate about helping our customers maximize their equipment sales and service needs.

Salary: $60,000 - $80,000 per year, depending on experience

Job Description:

  • Sales Objectives: Meet individual sales targets in assigned territory, ensuring maximum parts and service sales revenue.
  • Customer Support: Work closely with customers to manage their equipment and maintain the lowest possible cost per hour.
  • Premium Parts and Service: Communicate the value of purchasing premium parts and service in a price-sensitive market.
  • Teamwork and Initiative: Demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.

Responsibilities:

  • Maximize parts and service sales in assigned territory
  • Assist with the sale of new equipment
  • Sell Customer Value Agreements and various maintenance programs
  • Maintain accurate customer data records
  • Assist in collection of past due invoices
  • Monitor and report product performance and competitive activity
  • Provide liaison support between customer, TTCo, and our vendors
  • Establish and maintain personal working relationships with customers
  • Follow up on past repairs to ensure customer satisfaction
  • Negotiate mutually agreeable settlements on customer complaints
  • Record opportunities, manage leads, and log all calls based on PAR assignments into CRM

Requirements: A strong understanding of sales principles, excellent communication skills, and the ability to work independently in a fast-paced environment.

Benefits: Competitive salary, comprehensive benefits package, and opportunities for career advancement.

Equal Opportunity Employer: Thompson Tractor is an equal opportunity employer and welcomes applications from diverse candidates.



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