Sales Associate
1 month ago
At Knitwell Group, we're passionate about empowering women to find their authentic self-expression through fashion. Our mission is to provide modern, feminine, and versatile clothing that makes women feel confident and beautiful.
Job OverviewWe're seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, building relationships with clients, and driving revenue growth through effective sales and marketing strategies.
Key Responsibilities- Provide outstanding customer service by anticipating client needs, exceeding expectations, and adhering to our service standards.
- Build relationships with clients, create client loyalty, and have the ability to multi-task while servicing internal and external clients.
- Address client concerns, coming to resolution when possible, and involving management where appropriate.
- Portray a gracious, friendly, energetic, and engaging manner and be at all times respectful and professional.
- Take ownership, solicit and incorporate feedback for professional growth and development - Consistently receive positive, unsolicited client feedback.
- Communicate effectively with store management, store team, and external clients in person, through written correspondence, and over the phone.
- Build collaborative and productive relationships by sharing ideas, treating others fairly, with respect, and values differences.
- Embraces our values and behaviors and inspires team by leading by example through his/her words and actions - Supports an environment of learning and trust by acting as a positive role model.
- Is responsible for compliance with all Company policies, practices, and procedures and all federal, state, and local laws.
- Client Service: Ability to function as a role model, ensuring that the client remains the top priority. Takes initiative to build a loyal client base.
- Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes.
- Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.'s guidelines.
- Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates.
- Accuracy: Ability to handle cash and provide change without error.
- Schedule: Remains flexible in scheduling that meets the needs of the business.
- Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor and stock room.
- Minimum Requirements: High School Diploma or GED.
- Minimum one year sales associate or relevant experience in the services industry with proven results.
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