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Customer Experience Representative
2 months ago
ZLINE is a leading manufacturer of high-end kitchen and bathroom appliances, seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service, resolving product-related issues, and promoting our brand values.
Key Responsibilities- Provide timely and effective support to customers via phone, email, and live chat
- Assist customers in finding the best product solutions for their needs
- Collaborate with internal teams to resolve customer issues and improve product knowledge
- Participate in ongoing training and development to stay up-to-date on product features and technical specifications
- Contribute to the development of customer-centric strategies and initiatives
- Bachelor's degree in a related field or equivalent experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Proficiency in CRM software and Google Suite
- Ability to work in a team-oriented environment and contribute to a positive team culture
- Competitive hourly rate starting at $14-$16 DOE
- Bi-weekly pay schedule
- Medical, dental, and vision insurance
- Flexible spending account and health savings account
- 401(k) match and profit sharing
- Paid time off and 11 paid holidays
- Paid parental leave after one year of employment
- Sponsored fitness program
- Top-of-the-line training program
- Ample opportunity for advancement and professional growth
