Senior Policy Manager

3 weeks ago

Austin, Texas, United States Bumble Full time
About the Role

We are seeking a highly skilled Senior Policy Manager to join our Trust & Safety team at Bumble. As a key member of our policy team, you will be responsible for developing, evolving, and ensuring cohesive content and conduct policies across our platforms and diverse global communities.

This role will report into our Associate Director, Safety and Integrity Policies. You will lead projects relating to policy implementation, partnering closely with cross-functional peers to ensure principled, compliant, and scaled moderation across Bumble's platforms and alignment with Bumble's values and strategic goals.

Key Responsibilities
  1. Draw from data, qualitative customer insights, and external research to proactively identify emerging policy needs and ensure principled compliance with an active regulatory landscape.
  2. Develop new policies and oversee a systematic program of auditing and iterating on policies to ensure their robustness and responsiveness to member needs.
  3. Examine manual processes to identify trends and build systemic solutions with appropriate mechanisms to ensure adequate guardrails.
  4. Review policy processes and workflows and build strong feedback loops with cross-functional teams and external partners, to drive collaboration, alignment, and cross-team efficiencies.
  5. Build trusted stakeholder relationships and ensure that stakeholders receive a consistent experience across policy domains.
  6. Independently scope and prioritize work, while managing stakeholder relationships and expectations across a range of workstreams of varying complexity and velocities.
  7. Implement metrics, simplify processes, and approach problems with a data-driven mindset.
  8. Partner with cross-functional teams to investigate complex policy escalations and manage incident response in a rigorous, principled, and time-effective manner.
Requirements
  • You have significant experience developing and scaling policy or policy operations at a technology company.
  • You have a strong appreciation of the downstream impacts of policy decisions on tooling, operations, and member experience.
  • You have experience working with in-house moderation teams as well as external commercial partners.
  • You are comfortable wearing many hats and skillfully adapt to evolving needs and priorities.
  • You are fluent in data analysis and deliver data-driven decisions.
  • You have a demonstrated capacity for critical thinking, pay keen attention to detail, and can comprehend and communicate complex technical issues.
  • You have prior experience engaging with potentially disturbing content and subject matter (e.g. sexual assault/misconduct, child sexual abuse material, online harassment, non-consensual pornography).
  • You are passionate about Bumble's brand vision and values.
What We Offer

We offer a competitive salary range of $120,000 - $170,000 per year, as well as a comprehensive benefits package, including Medical, Dental, Vision, 401(k) match, and Unlimited Paid Time Off Policy.

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