PEO Benefits Specialist

2 months ago


West Palm Beach, Florida, United States Paychex Full time
Job Summary

We are seeking a highly skilled PEO Benefits Specialist to join our team at Paychex. As a key member of our client support team, you will be responsible for providing exceptional service to our clients and their employees, ensuring timely processing and maintenance of client accounts.

Key Responsibilities
  • Provide excellent customer service to clients, employees, and internal partners via various communication channels.
  • Contact clients and employees via outbound calls and emails as needed to resolve issues and promote product offerings.
  • Process benefit enrollments for PEO product offerings to ensure timely processing and compliance with regulatory requirements.
  • Research and resolve basic product and service issues to maintain accurate and timely responses.
  • Document information in CRM to track interactions and utilize necessary systems.
  • Prepare and process basic benefit adjustments and provide guidance to clients and employees on product offerings.
  • Maintain knowledge of product offerings, regulatory changes, and industry developments to ensure compliance with departmental processes and company guidelines.
  • Research and complete weekly processing reports and perform data input with strong prioritization and organizational skills.
  • Utilize problem resolution techniques to assist customers, internal and external partners, and make recommendations to the team and management.
  • Interact with Health & Benefit carriers to resolve customer needs and participate in special projects as needed.
Requirements
  • Diploma required
  • 2 years of experience in customer service
  • Demonstrates customer service skills
Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $ hourly. Please note that this range is the base pay only and does not consider other components that make up the total rewards package for the position.



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