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IT Support Specialist

1 month ago

Rowland Heights, California, United States Continent Solution System, INC Full time
Job Title: IT Support Specialist

We are seeking a skilled IT Support Specialist to join our team at Continent Solution System, INC. The ideal candidate will have strong technical skills, excellent customer service, and communication skills.

Job Summary

The IT Support Specialist will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. This includes handling all IT support requests, assisting colleagues with their IT needs, and maintaining optimized local networks.

Key Responsibilities
  • Maintain computer hardware in working order
  • Set up employee workstations (computers, printers, routers, etc)
  • Install and configure software
  • Train colleagues in best practices in technology and how to use software and equipment
  • Assess security risks and ensure the security of networks and computer systems
  • Maintain optimized local network
  • Manage work applications and social media passwords
  • Be familiar with managing the e-commerce website Shopify, including managing products and editing pages
  • Monitor and manage surveillance systems and assist in reviewing footage when necessary
  • Manage JianDaoYun platform
  • Assist Chinese employees with updating VPNs and resolving various VPN issues
Requirements
  • Must be able to read and write in English and Chinese
  • A bachelor's degree in Computer Science or a related field is preferred
  • Previous experience as an IT Technician or an IT Certification is preferred
  • Strong troubleshooting and analytical skills
  • Ability to work well as part of a team
  • Strong written and verbal communication skills
  • Understanding of data privacy and security
Schedule
  • Three days in the office
  • Days are flexible