Vice President of Guest Experience
3 weeks ago
**Job Summary:**
Solitude Mountain Resort is seeking a highly motivated and experienced leader to join our team as Vice President of Recreation Services. This role requires a strategic thinker who can develop and implement long-term plans to enhance the guest experience and drive revenue growth.
**Responsibilities:**
- Lead the ski & ride school program, ensuring high-quality instruction and safety protocols.
- Oversee ticketing operations, ensuring efficient sales and distribution systems.
- Manage the rental and repair services operations, ensuring availability of high-quality gear and timely service for guests.
**Requirements:**
- Proven experience of at least 10 years of leadership roles within resort operations or similar industries, with a focus on skier services, guest experience, and revenue management.
- Strong knowledge of ski area operations, customer service excellence, resort management, and seasonal business cycles.
- Ability to develop and execute strategic plans, drive innovation, and lead teams towards meeting business objectives.
**Benefits and Perks:**
- Access to select Alterra Mountain Company destinations.
- Free Solitude season pass for you and eligible dependents.
- Discounts on solitude lift tickets for friends and family.
- Comprehensive medical, dental, vision, and life insurance for eligible employees.
**Estimated Salary:** $115,000 - $135,000 per year, based on skills and experience.
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