Phone Support Agent

5 days ago


Jacksonville, Florida, United States HonorVet Technologies Full time
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at HonorVet Technologies. As a key member of our customer support team, you will be responsible for providing exceptional phone support to our customers. This is a remote position that requires candidates to reside in the Jacksonville, FL market.

**Key Responsibilities:**
* Answer phones from potential and existing ADT customers
* Determine need and transfer calls to the appropriate department

**Required Skills and Qualifications:**
* 3 years of call center experience preferred
* Excellent communication skills
* Basic knowledge of computer applications
* Positive enthusiastic behavior with a desire to provide a great phone call experience
* Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule
* Must have a home computer, monitor, and headset that allow agents to answer calls
* Must have USB headset that is Avaya compatible for incoming customer interactions
* Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)

**Estimated Salary:** $50,000 - $60,000 per year

**Why Work with Us:**
* Competitive salary range
* Opportunity to work with a reputable company like HonorVet Technologies
* Remote work option available

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