Technical Team Lead

2 days ago


Paramus, New Jersey, United States Worldwide Logistics Group Full time
Job Overview:

The Head of Technical Support will be responsible for leading a team of technical support specialists in resolving technical issues and providing exceptional customer service. This role requires strong leadership and technical skills, as well as the ability to communicate effectively with both technical and non-technical stakeholders.

Key Responsibilities:
  • Team Leadership: Lead and motivate a team of technical support specialists.
  • Issue Resolution: Act as the escalation point for complex technical problems and troubleshoot and resolve issues related to hardware, software, and IT processes.
  • Communication: Maintain clear and effective communication with team members and end-users.
  • Process Improvement: Work with the IT manager to identify and implement process improvements to enhance the efficiency and effectiveness of the helpdesk operations.

Requirements:
  • Experience: Minimum of 3 years of experience in IT support or a related field, ideally with an MSP.
  • Technical Skills: Strong knowledge of hardware, software, and networking troubleshooting, experience with RMM tools/ticketing software, and proficiency in Microsoft 365/Azure AD administration.
  • Problem-Solving: Excellent problem-solving skills with the ability to analyze complex issues and implement effective solutions.
  • Leadership: Proven ability to lead and motivate a team, with experience in providing training and support.

Why Join Us:
  • Growth Opportunities: We offer career development and training opportunities to help you grow professionally.
  • Innovative Environment: Be part of a team that values creativity and innovation.
  • Competitive Benefits: Enjoy a comprehensive benefits package including health, dental, vision insurance, and more.
  • Estimated Salary: $70,000 - $90,000 per year based on location and experience.


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