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Sales Associate

1 month ago


North Andover, Massachusetts, United States Rocky's Full time
Job Title: Sales Associate

At Rocky's, we're looking for a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will play a key role in providing an exceptional shopping experience for our customers.

Key Responsibilities:
  • Provide top-notch customer service by engaging with customers, determining their needs, and offering personalized solutions.
  • Process sales quickly, accurately, and efficiently, while maintaining a high level of cash handling accuracy.
  • Perform various tasks in the store, including receiving merchandise, processing shipments, and maintaining store cleanliness.
  • Work collaboratively with the management team to achieve sales and productivity goals.
  • Assist in maintaining the good working condition of store equipment and ensure that end-caps, dump bins, and feature displays are properly merchandised and maintained.
  • Ensure each customer receives amazing service, adhering to the Helpful Customer Service behaviors and mystery shop standards.
  • Greet customers as they enter the store, answer phone calls, and maintain awareness of all promotions and advertisements.
  • Accurately and efficiently ring on registers, maintain all cash at registers, and ensure the orderly appearance of the register area.
  • Solicit customers to open an Ace Rewards card and issue receipts, refunds, credits, or change due to customers.
  • Attend mandatory monthly store meetings and perform other responsibilities as assigned by store management.
Requirements:
  • Legally authorized to work in the United States.
Preferred Qualifications:
  • 14 years or older.