Customer Success Manager
17 hours ago
We are seeking a highly skilled Customer Success Manager - Ad Sales to join our team at Motion Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service to advertisers and agency partners, building strong relationships, and driving business growth.
Key Responsibilities:- Build and maintain strong relationships with clients to deliver best-in-class customer service and drive business growth.
- Act as the primary point of contact for clients, fielding requests and questions, and communicating directly with clients throughout the sales and campaign lifecycle.
- Develop and execute media planning strategies to meet client objectives and deliver desired outcomes.
- Partner with cross-functional teams to structure campaigns and deliver client KPIs.
- Oversee campaign set up, launch, and activation processes, including creative production management and asset collection.
- Monitor campaign pacing, delivery, and performance reporting, and optimize media plans to meet client objectives.
- Leverage campaign reporting and insights to identify, pitch, and close incremental and expansion opportunities.
- Manage complex projects involving cross-functional collaboration and serve as a product expert for clients and their agencies.
- Review and present data, including brand measurement studies, to provide comprehensive campaign insights and recommendations.
- Own post-campaign analysis and learnings to drive repeat business.
- Bachelor's degree in Sales, Advertising, Marketing, or Business.
- Minimum 3 years of experience in digital media, planning, and/or buying.
- Strong industry knowledge and a desire to grow within the digital media industry.
- Strong understanding of advertising performance metrics and the advertising ecosystem.
- Reputation for providing world-class customer service.
- Ability to translate client requests into recommendations that meet business objectives and deliver desired outcomes.
- Ability to craft impactful sales rationale stories using data and research.
- Highly organized and focused multi-tasker with strong attention to detail.
- Ability to work effectively with cross-functional teams and all levels of management.
- Excellent verbal, written, and presentation skills.
- Experience working with CRMs, OMSs, ad servers, and other digital media tech systems.
- Medical Insurance - Four medical plans to choose from for you and your family.
- Dental & Orthodontia Benefits.
- Vision Benefits.
- Health Savings Account (HSA).
- Health and Dependent Care Flexible Spending Accounts.
- Life Insurance, Long-Term & Short-Term Disability Insurance.
- Hospital Indemnity Insurance.
- 401(k) including match.
- Paid Sick Time Leave.
- Legal and Identity Protection Plans.
- Pre-tax Commuter Benefit.
- 529 College Saver Plan.
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States RFgen Software Full time{"title": "Customer Success Manager", "description": "Customer Success ManagerRfgen Software is seeking an experienced Customer Success Manager to lead our customer success program. This pivotal role is responsible for maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in ensuring...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States ServiceTitan Full time{"title": "Customer Success Manager", "description": "Unlock Customer PotentialAs a Customer Success Manager at ServiceTitan, you will play a pivotal role in driving customer satisfaction and growth. Your primary responsibility will be to build strong relationships with our customers, understanding their unique needs and challenges. By leveraging your...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Divert Full time{"title": "Customer Success Manager", "description": "Protect the Value of FoodAt Divert, we're on a mission to revolutionize the way we handle food waste. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their sustainability goals.Key Responsibilities:Develop and execute customized success plans for each...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Sprinklr Full time{"title": "Customer Success Manager", "content": "Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Sprinklr. As a key member of our customer-facing team, you will be responsible for empowering our largest enterprise customers to achieve their digital transformation goals through the adoption of our platform.Key...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Autodesk Full timeCustomer Success ManagerAs a key member of the Autodesk Education Experiences team, you will play a critical role in driving customer success and expanding our partnership with Education Named Account customers. This is a hybrid role with a combination of remote and occasional onsite work, with up to 40% travel.Key ResponsibilitiesCollect customer...
-
Customer Success Manager
4 weeks ago
Los Angeles, California, United States Two Dots Inc Full timePosition OverviewWe are looking for a dedicated and results-oriented Customer Success Manager to join our team at Two Dots Inc. This role is essential in driving customer satisfaction and fostering product adoption within the residential property management sector.Key ResponsibilitiesTeam Leadership: Inspire and guide a team of Customer Success Associates,...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Brightflag Full timeAbout the RoleWe are seeking a highly motivated Customer Success Manager with extensive experience in managing high-touch relationships with a blend of mid-market and enterprise customers.Key ResponsibilitiesEstablish trusted advisor relationships with customer executive sponsors such that all activities are closely aligned with the customer's business...
-
Customer Success Manager
3 days ago
Los Angeles, California, United States Pear Suites Full timeAbout Pear SuitePear Suite's innovative care navigation platform empowers healthcare professionals to collect, visualize, and act on social determinants of health data, enabling healthcare entities and community-based organizations to meet the social needs of their community in a culturally sensitive, person-centered way.About the RoleJob Title: Customer...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States PartsTrader Full time{"title": "Customer Success Manager", "description": "Unlock Business Growth with PartsTraderAs a Customer Success Manager at PartsTrader, you will play a vital role in helping our customers achieve their business goals. We are seeking a highly motivated and experienced professional to join our team and drive business growth through effective relationship...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States myGwork - LGBTQ+ professionals & allies Full timeAbout the RoleThis is an exciting opportunity to join myGwork - LGBTQ+ professionals & allies as a Customer Success Manager, working closely with the Autodesk Education Experiences team. As a strategic partner and trusted advisor, you will be responsible for ensuring the desired outcomes are achieved through the partnership with Education Named Account...
-
Customer Success Manager
5 hours ago
Los Angeles, California, United States Evolv Technologies Holdings, Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Evolv Technologies Holdings, Inc. This is a unique opportunity to make a meaningful impact in the safety and security industry.Key ResponsibilitiesDevelop and execute customized success plans to drive customer adoption and satisfactionBuild and maintain strong...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Kuraray America , Inc. Full timeAbout the RoleWe are seeking a highly motivated and driven individual to join our team as a Customer Success Manager. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, providing them with exceptional support and guidance to ensure their success with our products.Key...
-
Customer Success Manager
4 days ago
Los Angeles, California, United States Lightspark Full time{"title": "Client Success Manager", "description": "Unlock Your Potential as a Client Success Manager at LightsparkAt Lightspark, we're revolutionizing the way businesses interact with the Lightning Network. As a Client Success Manager, you'll play a pivotal role in driving growth, ensuring customer satisfaction, and building long-lasting relationships with...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States VideoVerse Full timeAbout the OpportunityWe are seeking a highly skilled Customer Success Manager to join our dynamic team at VideoVerse. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction, driving positive outcomes, and shaping the future of broadcasting.Key ResponsibilitiesProactively monitor customer usage and adoption of our...
-
Customer Success Manager
5 days ago
Los Angeles, California, United States Sellers Hub Full time{"title": "Customer Success Manager", "description": "Key ResponsibilitiesDevelop and maintain strong, long-lasting customer relationships throughout all levels and teams of their organization.Lead customer kick-off calls, perform platform demos & user trainings, drive regularly scheduled check-ins, QBRs with customers, while monitoring platform adoption and...
-
Customer Success Manager
1 week ago
Los Angeles, California, United States Auctane Careers Full timeAbout the RoleAuctane Careers is seeking a highly skilled Customer Success Manager to join our team. As a Field Customer Success Manager, you will be responsible for building and maintaining strong relationships with our most strategic customers.Key ResponsibilitiesResearch and analyze current accounts for signs of efficiency and potential for...
-
Customer Success Manager
5 days ago
Los Angeles, California, United States Lightspark Full timeAbout LightsparkLightspark is a pioneering company that aims to revolutionize the way money moves globally. Our innovative solutions enable fast, secure, and reliable transactions, making us a leader in the Lightning Network ecosystem.Job Title: Client Success ManagerWe are seeking a highly motivated and experienced Client Success Manager to join our team....
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Northern Impact Full timeAbout Northern ImpactAt Northern Impact, we're a global leader in Construction Equipment Market intelligence, dedicated to delivering insights that drive decision-making for our clients. We're seeking a talented Customer Success Manager to join our team and help us achieve our mission.Job SummaryWe're looking for a seasoned professional to serve as our...
-
Customer Success Manager
4 days ago
Los Angeles, California, United States Action Staffing-Group Full timeJob Title: Customer Success ManagerAt Action Staffing-Group, we are seeking a highly motivated and detail-oriented Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for managing sales activities and accounts for assigned customers and products.Key Responsibilities:Process daily purchase orders, including...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Zen Educate Full timeAbout Zen EducateZen Educate is a technology company that revolutionizes the way schools find temporary teaching staff. Our mission is to make a positive impact on the education recruitment process, ensuring that schools and teachers benefit from a more transparent and efficient system.Job SummaryWe are seeking a highly motivated and enthusiastic individual...
