Pool and Restaurant Host/ess

3 days ago

Miami FL USA, United States Four Seasons Hotels Limited Full time
About Four Seasons

At Four Seasons, we believe in creating unforgettable experiences for our guests, residents, and partners. Our team members around the world are passionate about delivering exceptional service and exceeding expectations. We know that our employees are the key to our success, and we're committed to providing a world-class employee experience and company culture.

About the Role

We're seeking a Pool and Restaurant Host/ess who shares our passion for excellence and infuses enthusiasm into everything they do. As a member of our team, you'll have the opportunity to shape our guests' experiences by providing exceptional knowledge and service in support of our world-renowned organization.

Key Responsibilities
  • Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous, and professional manner.
  • Inspect and enhance the cleanliness of each pool section, ensuring proper lounge setup before opening.
  • Check and maintain the condition and appearance of menus and lists.
  • Develop a comprehensive understanding of menus, ingredients, and daily availability.
  • Assign seating while considering service standards.
  • Familiarize yourself with server stations, daily assignments, timing patterns, and maximum workload capacity.
  • Greet guests promptly, courteously, and graciously with eye contact, a smile, and good posture.
  • Seat reservations promptly at a pre-set lounge for the specified party size.
  • Immediately address guest dissatisfaction and report actions taken to the manager.
  • Answer telephones according to Four Seasons' standards, taking reservations or providing information about the restaurant or other hotel services.
What We Offer
  • A dynamic and inclusive work environment where you can be your true self.
  • Comprehensive learning and development programs to help you master your craft.
  • Inclusive and diverse employee engagement events all year-round.
  • Exclusive discount and travel programs with Four Seasons.
  • Competitive wages and benefits (Medical, Dental, Vision, and Retirement Plan).
  • And so much more.
About Us

We are Four Seasons, a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. We're a world-renowned organization with a commitment to luxury with genuine heart.

Careers at Four Seasons

Join our team and discover a world of opportunities. We're an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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