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Business Intelligence and Analytics Lead

2 months ago


San Diego, California, United States ServiceNow Full time
Job Summary

We are seeking a highly skilled Senior Manager to lead our Data Insights and Analytics team at ServiceNow. As a key member of our organization, you will be responsible for developing and maintaining advanced metrics, reporting, and dashboards to drive business growth and improvement.

Key Responsibilities
  • Reporting and Data Analytics: Ownership of all metrics, ensuring accuracy in format, fact-checking, and presentation of executive-level reporting on customer engagement metrics, including monthly, quarterly, annual, and ad-hoc reports.
  • Data Storytelling: Transform complex data and metrics into compelling narratives that clearly communicate the underlying insights and implications, going beyond raw numbers to reveal actionable trends and strategic recommendations.
  • Metrics and Dashboards: Enhance and scale current dashboards to improve their intelligence and effectiveness. Work with various teams across the company to integrate Now on Now with existing dashboards, providing actionable insights and advanced forecasting capabilities.
  • Predictive Analytical Insights: Generate scalable and actionable insights by utilizing AI-driven predictive analytics. Continuously explore new insights and innovative data analysis methods to stay aligned with rapidly evolving business trends.
  • Stakeholder Collaboration: Partner with stakeholders to ensure metrics and data are accurate, timely, and consistent, while effectively managing documentation ownership. Be available to work with teams across different time zones as required.
  • Process Improvement: Conduct in-depth analysis of existing processes to identify inefficiencies and areas for improvement. Collaborate with cross-functional teams to consolidate data sources and address data quality issues.
  • Transformation Efforts: Support ongoing transformation initiatives by adapting to rapidly changing priorities, driving system and process improvements, and enhancing the efficiency and effectiveness of the analytics function.
Requirements
  • 10+ years' experience in Finance / Sales, Business Operations, preferably with a SaaS organization.
  • Hands-on experience analyzing data with ServiceNow platform, Performance Analytics, BI tools such as Business Objects, Tableau, etc.
  • Expert-level skill set in Microsoft Excel including advanced calculations and macros.
  • Strong analytical mindset, financial modeling, and reporting abilities.
  • Self-starter who can multitask in fast-paced and often ambiguous environments.
  • Highly detailed oriented with the ability to meet deadlines and deliver at a high-quality level.
  • Willingness to operate with a large set of executive stakeholders in a high-growth, pressure-prompted environment.