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Cross Insurance Center Team Member
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our Guest Services Team as an Event Staff - Part-time. As a member of our team, you will play a vital role in ensuring our guests have an exceptional experience at the Cross Insurance Center.
Key Responsibilities:
- Welcome guests with a great smile and helpful attitude when gates open.
- Scan event tickets to ensure the proper ticket is being used to gain entry.
- Assist guests in locating their ticketed seats.
- Be alert and proactive to potential hazards and report incidents when they occur.
- Monitor your assigned area for issues and opportunities to make lasting memories for our guests.
- Respond to all guest concerns/complaints promptly and in a professional manner.
- Assist guests in ADA accessible seating sections.
- Enforce all building policies and procedures to ensure a safe environment for all guests.
- Manage the foot traffic flow of large crowds.
- Check identification of guests to verify age requirements for purchase of alcohol.
- Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
Requirements:
- Experience in a hospitality or entertainment environment is preferred.
- You must love working with and helping people.
- Ability to stand for long periods of time.
- You must be able to maintain a positive attitude while handling difficult situations.
- Flexible schedule: Availability to work most home basketball games. Weekend availability is needed.
