Personal Lines Manager-Bangor

4 weeks ago


Bangor, Maine, United States Cross Insurance Full time

The Cross Family of Agencies invites you to a challenging role.

The Personal Lines Manager is primarily responsible for overseeing the personal lines team to ensure they meet company standards while servicing a specialized (high-net-worth) book of business.

Main Responsibilities:

  1. Maintain a Property & Casualty license and stay up-to-date with Continuing Education.
  2. Understand, follow, and enforce the Basic Procedure Manual & Workflow Manual.
  3. Act as the primary point of contact for escalated issues and serve as the main point of contact for marketing and underwriting representatives visiting the office.
  4. Plan and execute informational personal lines meetings, implement process changes, and ensure their follow-up.
  5. Consult with staff on quality management, workflow, and target list reporting, address concerns, and resolve issues.
  6. Onboard, train, and develop new personal lines staff members, and regularly review and monitor office culture.
  7. Have the knowledge and experience to handle or consult on complex accounts, service a specialized book of business, and perform other duties as assigned.


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