Teller Coach and Customer Service Specialist

3 weeks ago


Saint Charles, Missouri, United States PNC Financial Services Group Full time
Job Overview

PNC Financial Services Group is seeking a talented professional to join our Retail Branch organization as a Lead Teller. This role plays a critical part in delivering exceptional customer service, coaching and mentoring Tellers, and driving business growth through referrals and sales initiatives.

The successful candidate will be based in St. Charles, Missouri at the Cottleville Branch retail banking branch. They will be responsible for greeting customers, educating them on new technology, supervising customer transactions managing cash handling operations, and assisting with outbound calling initiatives. Additionally, this position involves coaching and mentoring Tellers by example to deliver a unique customer experience, improving customer financial wellbeing, and creating loyalty while increasing share of wallet.

This role requires strong communication skills, ability to work effectively in a team environment, and a passion for delivering exceptional customer service. If you are a motivated individual looking to grow your career in finance, we encourage you to apply for this exciting opportunity

We offer a comprehensive benefits package, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Our employees take pride in our reputation, and we expect our employees to be CUSTOMER FOCUSED, knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to leverage that information in creating customized customer solutions.

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