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Healthcare Access Representative
2 months ago
Riverland Community Health is seeking a highly skilled and detail-oriented Patient Access Clinic Coordinator to join our team. As a key member of our healthcare team, you will be responsible for scheduling appointments, procedures, and tests in a timely and efficient manner.
Key Responsibilities- Administrative Duties:
- Answer multiple phone lines and respond to patient inquiries in a professional and courteous manner.
- Route and direct calls as necessary to ensure efficient communication.
- Act as a liaison between departments to resolve issues and improve patient satisfaction.
- Forward urgent symptom-based calls to the triage nurse or team lead.
- Schedule appointments and procedures via phone or in person, ensuring accurate and timely entry of demographic information and insurance details.
- Perform registration and scheduling functions via computer systems, including initial entry of demographic information, insurance information, and exam details.
- Schedule services such as tests, procedures, follow-up visits, and other services as per provider orders.
- Outbound calls to schedule or reschedule appointments.
- Check in patients, verify and update demographic/insurance information.
- Collect payment information for copayments, private payments, and patient balances.
- Follow all office and scheduling policies and procedures.
- Connect patients to resources such as CHW, mental health, and financial assistance programs.
- Patient Access In-basket work.
- Handle patient complaints and concerns with empathy and respect.
- Knowledge, Skills, and Abilities:
- Excellent customer service and verbal communication skills.
- High level of attention to detail and multitasking skills.
- Ability to critically think under pressure to register and schedule patients accurately.
- Ability to enter data accurately and quickly into computer systems.
- Proper use of spelling and punctuation.
- Ability to read, understand, and follow verbal and written directions.
- Ability to utilize positive customer service skills.
- Problem-solving skills.
- Ability to maintain confidentiality.
- Ability to work independently and as a team.
- Knowledge of regulations and laws regarding patient health information.
- Knowledge of medical terminology.
- High School Diploma or GED is required.
- Associate degree is preferred.
- 1-2 years' experience working in a medical office, clinic, or call center is required.
- Bilingual/fluent in English and Spanish, Hmong, Somali, Amharic, or Tigrinya is preferred.
- Experience working with the EPIC system is strongly preferred.
- Previous computer/keyboard experience is required.
- Knowledge of medical terminology is preferred.
- Experience with insurance and third-party payer information is strongly preferred.
