Patient Access Representative Associate

1 day ago


Saint Cloud, Minnesota, United States Optum Full time
Job Summary

We are seeking a skilled Patient Access Representative Associate to join our team at Optum. In this role, you will be responsible for greeting and welcoming patients, collecting demographic and financial data, and entering information into our electronic medical record system.

As a Patient Access Representative Associate, you will be the first point of contact for patients, providing a positive and professional experience. You will be responsible for collecting and verifying patient information, checking in patients, and directing them to their appointments or procedures.

Key Responsibilities:

  • Greet and welcome patients in person
  • Collect and verify demographic and insurance information
  • Check in patients and complete necessary paperwork
  • Direct patients to their appointments or procedures
  • Assist with scheduling add-on appointments
  • Document patient information and resolve any issues or errors
  • Verify insurance eligibility and benefits information
  • Collect co-pays or deductibles and provide information on financial assistance programs

Requirements:

  • 6+ months of customer service experience in an office or hospital setting
  • Intermediate level of proficiency with Microsoft Office products
  • Ability to work 20 hours per week, in shifts from 3:30pm - 12:00am, including occasional weekends
  • Ability to attend 3 weeks of training within standard daytime hours upon hire

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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