Sales Representative

2 days ago


Happy Valley, United States Chico's FAS Full time
Company Overview
We are a customer-obsessed, innovative retailer with the best culture in retail. Our mission is to provide an exceptional shopping experience for our customers.

Salary: The estimated annual salary for this position is $40,000 - $60,000 depending on location and experience.

Job Description:
As a Sales Associate at Chico's FAS, you will be responsible for supporting management in promoting a customer-focused sales culture. Your primary goal is to ensure a great customer experience and maximum profitability.

Key Responsibilities:
• Meet company sales goals by utilizing sales techniques and communicating product knowledge to customers
• Maintain knowledge of current sales and promotions; maintain pricing and visual standards
• Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by management
• Participate in visual directives including monthly store sets and zone maintenance

Customer Experience:
• Model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience
• Ensure prompt resolution of customer concerns
• Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations
• Reinforce buying decisions at the checkout and achieves add-on goals including gift card sales
• Sign up clients for reward programs
• Build and maintain a solid customer following through clienteling and wardrobing
• Know current product fit and style assortment offerings in store and online
• Maintain consistent client communication through utilization of customer books

Operational Excellence:
• Support replenishment activities that keep the store full and abundant
• Assist with locate fulfillment
• Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed
• Assist with boutique cleanliness and organization

Teamwork and Growth:
• Promote an inclusive, collaborative approach to problem-solving
• Seek personal developmental opportunities and readily solicit feedback
• Other duties as assigned

Qualifications:
• High School diploma or equivalent
• Retail or sales experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers, associates, and management
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

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