Patient Care Coordinator

3 days ago


Marshfield, Wisconsin, United States Hanger Full time
Job Title: Patient Care Coordinator

Job Summary:

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at Hanger, Inc. As a Patient Care Coordinator, you will play a vital role in providing exceptional patient care and administrative support to our patients and healthcare professionals.

Key Responsibilities:
  • Provide exceptional customer service to patients, fellow employees, and referral sources
  • Obtain accurate insurance information, including eligibility and benefits, verification, and pre-authorization
  • Provide counseling to patients advising them of their financial responsibility once benefits have been verified
  • Maintain accurate and complete patient files, ensuring compliance with Hanger's Compliance Policies
  • Ensure the privacy and security of protected health information per HIPAA rules
  • Assist with patient follow-up as directed
  • Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary
  • Comply with the system of internal controls to ensure proper handling of cash receipts, including billing system data entry and bank deposits
  • Enter patient demographics and insurance verifications as appropriate
  • Efficiently manage multiple phone lines
  • Record written documentation that is clear, concise, and accurate
  • File all patient charts and other documentation, following established guidelines
  • Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls
  • Process and monitor referrals/authorizations/prescriptions to ensure complete and final information is received in a timely manner
Requirements:
  • High school diploma or equivalent combination of education and experience required
  • Minimum of one year customer service, administrative, or related experience required
  • Must score a minimum of 70 on Hanger's behavioral skills assessment, completed as part of the selection process
  • Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures
  • Experience as a receptionist or with medical front office responsibilities is preferred
What We Offer:
  • Competitive Compensation Packages
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Flexible Work Schedules and Part-time Opportunities
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee
  • Student Loan Repayment Assistance by Location
  • Relocation Assistance
  • Regional & National traveling CPO/CO/CP opportunities
  • Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.



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