Patient Appointment Specialist
4 weeks ago
The Appointment Coordinator acts as the primary point of contact for patients and clients, both in-person and over the phone, ensuring assistance is provided in alignment with the standards of Family Health Center of Marshfield, Inc. This role involves evaluating the needs of patients or clients to facilitate suitable scheduling with healthcare professionals, adhering to both patient preferences and clinic policies.
Qualifications for the Role
Educational Background
For roles necessitating education beyond a high school diploma or equivalent, educational credentials must be obtained from an institution recognized by the Council for Higher Education and Accreditation.
Minimum Requirement: High School diploma or equivalent.
Preferred/Optional: Completion of a Medical Terminology course. Graduation from a vocational technical Health Unit Coordinator Program, Medical Office Specialist, or Medical Secretary program.
Experience Requirements
Minimum Requirement: Strong written and verbal communication skills. Proficiency in keyboarding, computer usage, and telephone operations.
Preferred/Optional: At least six months of prior experience in a healthcare environment involving direct patient interaction or previous customer service roles.
Certifications and Licenses
The following certifications, licenses, and registrations are necessary for this position. Licenses with restrictions will be reviewed to assess their relevance to the role.
Minimum Requirement: Basic Life Support (BLS) certification from the American Heart Association (AHA) within 90 days of employment.
Preferred/Optional: Basic Life Support (BLS) certification from the American Heart Association (AHA) at the time of employment. Bilingual proficiency in Spanish with the capability to pass a skills-based assessment demonstrating interpreting skills.
Equal Employment Opportunity Employer
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