Service Delivery Associate

3 days ago


Jackson, Michigan, United States Berkshire Production Supply Full time
About Our Team
Ptsolutions is committed to fostering a collaborative and supportive work environment where employees can thrive and grow. Our team of professionals is dedicated to delivering exceptional customer experiences through on-site evaluations, training programs, and a full-service approach. We believe in investing in our employees' development and well-being, offering a range of benefits and opportunities for growth.

Role Overview
This Service Delivery Associate role offers an exciting opportunity for a customer-centric professional to join our team and contribute to our mission of delivering exceptional customer experiences. In this role, you will be responsible for providing product information, answering questions, and resolving issues efficiently. You will also work closely with the sales team and other internal teams to meet and exceed customer service expectations.

Responsibilities
- Process customer orders, changes, and returns according to established department policies and procedures.
- Provide timely and accurate information to customers regarding order status updates and additional product knowledge requests.
- Display a thorough understanding of our products to accurately respond to requests for quotes and product information via phone and email.
- Handle customer issues, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Partner with the sales team and other internal teams to meet and exceed customer service expectations.
- Develop customer relationships, inform customers of current sales and marketing programs, and effectively close sales opportunities identified.

Requirements
- Excellent communication skills including verbal, written, and interpersonal are required.
- Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
- Strong problem-solving and deductive reasoning skills.
- A customer-centric attitude and a desire to grow with and contribute to a customer-focused organization.
- Ability to establish rapport and build demand over the phone.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to work with cross-functional teams to achieve company goals.

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