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Operations Manager

2 months ago

Austin, Texas, United States Flex Full time

Job Overview

Flex is a leading diversified manufacturing partner that collaborates with top brands to design, produce, and deliver innovative solutions that enhance lives. We prioritize diversity and inclusion, fostering a workplace culture that values uniqueness as a competitive advantage and builds a community that empowers our employees to innovate and create impactful products.

Position Summary

We are seeking a Program Manager to join our exceptional team in Austin, TX. Reporting to the Senior Director of Operations, the Program Manager will spearhead a team of cross-functional experts dedicated to delivering customer-centric products and services. This role involves developing and executing project, pricing, and program strategies to ensure ongoing value delivery to our business and customers.

Key Responsibilities

  • Plan, organize, and direct program schedules and budgets.
  • Monitor relevant metrics and drive actions based on outcomes.
  • Provide expertise in contract negotiations as needed.
  • Oversee interdepartmental activities to ensure adherence to product development timelines, quality standards, and business metrics.
  • Review program proposals to resolve timelines, funding needs, and resource allocation.
  • Establish work plans and staffing for each program phase, coordinating recruitment or assignment of personnel.
  • Manage product life cycle activities, ensuring alignment with P&L and customer satisfaction across various accounts.
  • Serve as the primary communication channel for customers and act as an escalation point for customer issues.
  • Conduct customer satisfaction reviews and implement corrective actions as necessary.
  • Maintain and expand business relationships with customers.
  • Ensure project and program deliverables are met consistently.
  • Foster excellent customer relations with both new and existing clients.
  • Support production sites regarding project costs and customer-related matters through business acumen and expertise.

Qualifications

  • Experience in Services/RMA business.
  • Minimum of 5 years as a Program Manager.
  • Proven accountability for program success.
  • Familiarity with P&L management.
  • Proficient in MS Office applications (Excel, PowerPoint).
  • Strong communication skills.
  • Experience in an electronic manufacturing environment.

What We Offer

  • Comprehensive medical, dental, and vision benefits.
  • Life insurance coverage.
  • 401K matching program.
  • Paid time off.
  • Tuition reimbursement opportunities.
  • Employee discounts at local retailers.

Flex is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on any protected status. We are committed to providing reasonable accommodations to individuals with disabilities during the application process.