Research Operations Manager
4 weeks ago
Job Summary
The Research Supervisor is responsible for managing day-to-day operations of assigned research teams. This role oversees the collection, compilation, documentation, review, and quality assurance of research data. The successful candidate will serve as a subject matter expert to internal and external stakeholders regarding protocol requirements, problem-solving programs, processes, and best practices.
Key Responsibilities
- Develops work plans used to achieve research goals and performance metrics.
- Provides oversight and reporting on team performance.
- Evaluates team performance and assists with the definition and maintenance of internal processes.
- Fulfills customer service standards and participates in the resolution of operational and customer service escalations.
- Serves as a champion of enterprise-wide culture, influencing culture change to support divisional objectives.
- Assists with the facilitation of communications to the organization on research-related projects and topics.
- Maintains effective working relationships with peers, stakeholders, and leadership across the organization.
- Assigns and reviews work, provides work instruction to on-the-job or formal training of team members.
- Evaluates performance of team members, providing continuous feedback.
- Manages discipline and performance issues.
- Hires and terminates team members.
- Identifies resource needs and develops recommendations for meeting such needs.
- Contributes to and/or manages resource allocation, budgets, and financial performance for assigned programs and/or studies.
About Arkansas Children's Hospital
Arkansas Children's Hospital is the only hospital system in the state dedicated to caring for children. We are driven by four core values—safety, teamwork, compassion, and excellence—which inform every action. Our hospital has received Magnet Status from the American Nurses Credentialing Center for nursing excellence and patient outcomes, and we are nationally ranked by U.S. News & World Report for various specialties.
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